Any ACTON transmission is intended only for those to whom it is addressed. It may contain information that is confidential, privileged or exempt from disclosure by law. Any claim to privilege is not waived or lost by reason of mistaken transmission of this information. If you are not the intended recipient you must not distribute or copy this transmission and should please notify the sender.
ACTON Real Estate Pty Ltd and its franchisees (“ACTON”) are committed to supporting and complying with the Privacy Act 1988 (Cth) (“Privacy Act”) and the Australian Privacy Principles (“APPs”) which set clear standards for the collection, access and storage of personal information which we obtain as part of our business operations.
Scams and Cyber Crime
Under no circumstances should you act upon an email request from our agency to transfer funds to a specified account, as it may be a scam. If funds are required from you, our trust account details will be provided to you personally, either verbally or via a text message or by post.
We recommend that you contact the relevant ACTON office before transferring any funds from your personal account to confirm our trust account details to proactively limit the risk of cyber scams.
Collection of Information
We collect personal information to enable us to provide real estate services, including the sale and management of property for ACTON clients and prospective clients. That information may be used to, among other things, comply with legal requirements, advertise or promote ACTON products and services, market properties and improve our products and services.
ACTON may collect and hold personal information relating to you such as your name, address, age, gender, telephone number, email address, financial circumstances and any other information provided.
ACTON will generally obtain personal information directly from you. ACTON may also obtain information from third parties as required. ACTON Real Estate Pty Ltd and its franchisees will exchange information where necessary.
You have no obligation to provide any information requested by us, however, if you choose to withhold requested information, we may not be able to provide you with products or services we offer.
Use, Storage and Security of Information
We may share personal information with other parties (for example suppliers, service providers, agents and business partners) who provide services to ACTON such as marketing support, IT support and services or debt collection.
ACTON may disclose personal information in countries other than Australia. ACTON may disclose information overseas to service providers to advertise properties for sale on websites and through other mediums located overseas. ACTON may also disclose personal information to overseas clients, potential clients and potential purchasers directly.
Overseas recipients will not be bound by the Privacy Act. By providing ACTON with personal information you consent to us disclosing your personal information overseas. If you do not want ACTON to disclose your personal information overseas you may withdraw your consent by advising our Privacy Officer in writing. Our Privacy Officer can be contacted by sending an email to email@example.com with the subject line “Attention: Privacy Officer”.
We may collect and store information electronically or in hard copy.
ACTON will use all reasonable endeavours to ensure that you provide personal information in a secure environment and when the information is no longer needed it will be destroyed or permanently rendered anonymous.
ACTON may use “cookies” to personalise and simplify your access to and use of our website. Cookies are small pieces of information sent by a web server and stored by your browser on your computer’s hard drive so it can later be read back from that browser. This allows your browser to remember some specific information.
Accessing and Changing your Personal Information
ACTON attempts to ensure that all personal information collected and stored in its database systems is correct and accurate. You may at any time request access to the information we have collected from you and obtain a more in depth explanation about how the information is used by contacting the Privacy Officer at the address given below. We will endeavour to meet or advise of the outcome of a request within 28 business days of receipt.
If at any time you wish to change personal information that is incorrect or wish to have your personal information deleted, please contact us using the details below. Unless personal information is required for administrative or legal reasons we will take all reasonable steps to meet such requests at the earliest possible opportunity. Under the Privacy Act you have a right to access personal information we hold about you.
If you require access to your personal information, or have questions or concerns in relation to how privacy is managed at ACTON, please email firstname.lastname@example.org with the subject line “Attention: Privacy Officer”.
Of course, before we provide you with access to your personal information we will require some proof of identity. For most requests, your information will be provided free of charge. However, we may charge a reasonable fee if your request requires substantial effort on our part.
For any privacy issues or concerns, contact our Privacy Officer by sending an email to email@example.com with the subject line “Attention: Privacy Officer”.
Unless you advise us in writing that you do not want us to do so, ACTON may:
If at any time you wish to lodge a complaint in respect of the handling, use or disclosure of your personal information by ACTON, please provide the details of your complaint in writing to our Privacy Officer by sending an email to firstname.lastname@example.org with the subject line “Attention: Privacy Officer”.
We will endeavour to investigate and advise you of the outcome of a complaint within 28 days of receipt of such complaint.